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F.A.Q

>> SHIPPING 

Shipping costs are calculated at checkout based on your location and the total weight of your order. Orders are generally processed within 1-2 business days and then shipped out to you. You will receive a tracking link once the shipment is created. 

Vancouver Pickup Option: Live in Vancouver? Save on shipping cost and pickup your order from our Gastown office: #400 319 W Hastings st. You will see the option for pickup at checkout. Once you have place your order, book a time here for your pickup: ateliervancouver.com/book 

>> PAYMENT 

The default pricing on the website is in USD. You may view the pricing in CAD, however, you will get charged in USD. For Canadian customers: your best option would be to checkout using paypal or send us an email sabrina@thefocusjournal.co and we will send you an invoice in CAD payable online.

You may also pickup and pay for your order at our Vancouver head office: #400 319 W Hastings st, Vancouver BC 

Please book a time here for pickup: ateliervancouver.com/book 

>> RETURNS 

We accept returns within 30 days of purchase. You may receive a partial refund, depending on the condition of the returned product. Shipping fees are non refundable. 

Please email us your reason for returning the product at sabrina@thefocusjournal.co 

>> STOCKISTS 

The Focus Journal is currently available at several retail stores in Vancouver. A full list can be found here. 

 

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